Shipping policy

UK Delivery Prices

I aim to dispatch your order within 3–5 days of purchase.

Royal Mail Tracked 48: £4.90–£8.20

Delivery prices are based on parcel weight and calculated at checkout, for parcels up to 10 kg. Please allow 2–3 business days for delivery after dispatch.

Express delivery: £10

£10 for parcels up to 15 kg. Please allow 1–2 business days for delivery after dispatch, excluding Sundays.

Free UK delivery with Royal Mail Tracked 48 on orders of £150 or more

For questions or special requests, email me at ceramics.mw@gmail.com and I’ll do my best to help.

 

International Delivery Prices

Live in a European country outside the EU? Email me at ceramics.mw@gmail.com before ordering so I can check delivery options and provide a shipping quote.

Shipping to EU countries and the USA isn’t currently available.

 

If your order hasn’t arrived or your piece arrives damaged, please email me at ceramics.mw@gmail.com so I can look into it and help.

Please keep in mind that there may be customs charges or duties if you are making an international order, which you will have to pay on collection or delivery of your parcel. Please factor this in when purchasing from our store and please contact your local customs department to find out more.

 

International Customs

When a package is shipped internationally, it may be subject to import taxes, customs duties or fees imposed by the destination country.

Customs and import duties are raised once the parcel reaches the destination country and we cannot predict what these charges may be. These charges are the responsibility of the buyer. Customs charges and policies vary and we would advise you to contact your local customs office to get the required information and to understand which duties might be applicable to receive your parcel.

Delivery times may vary due to customs processing. Please note that this is beyond our control.