Refund policy

I hope you love your new piece. If something isn’t quite right, please email me at ceramics.mw@gmail.com and I’ll do my best to help. MW.CERAMICS is a one-person pottery business, and every piece is lovingly handmade and packed by me. Thank you so much for supporting my small business 🤍

We’re afraid we cannot cover the costs of returns.

We advise using a tracked service and ask that items are repackaged as they were received, using the same packaging. Please ensure each piece is individually wrapped and there is sufficient padding around the edge of the box.

Unfortunately, if they are not packaged sufficiently and become damaged during transit, we will be unable to refund those items.

We will process your refund as soon as we receive delivery of the items to be returned. This can take up to 7 working days to clear.

Please contact me within 14 days of receiving your order to request a return.

Please send items back within 14 days of notifying me, in the original packaging if possible.

Cancellations before dispatch

If you’d like to cancel before dispatch, please email me at ceramics.mw@gmail.com as soon as possible, ideally within 24 hours of placing your order.

For any queries, please email me at ceramics.mw@gmail.com.